Everything You Need to Know.
We’ve gathered answers to some of the most common questions about KRESSIA, our products, orders, shipping, and returns. If you can’t find what you’re looking for, our team is always happy to help.
ABOUT KRESSIA
Where is KRESSIA based?
KRESSIA is operated by KRESSIA LLC, a Montana-based company in the United States. Our products are thoughtfully designed by talented Turkish designers, bringing together Türkiye’s strong design culture with a modern, global perspective.
Designed by Turkish designers. Operated from Montana, USA. Inspired by the world.
Where are KRESSIA products designed?
All KRESSIA designs are created by our talented design team in Türkiye, with a focus on originality, quality, and timeless aesthetics.
What makes KRESSIA different?
We believe everyday accessories should be more than functional. KRESSIA combines distinctive design, premium materials, and everyday practicality to create pieces that become part of your personal style.
PRODUCTS
Which iPhone models do you offer cases for?
Available models vary by collection. You can find the compatible device options directly on each product page.
Are KRESSIA cases MagSafe compatible?
MagSafe compatibility varies by product. Please check the specifications on the individual product page before placing your order.
Are KRESSIA cases protective?
Our cases are designed to provide reliable everyday protection while maintaining a refined and stylish profile. Specific protection features may vary by product.
Will the design fade over time?
Our products are designed for everyday use and made with care. However, prolonged exposure to direct sunlight, excessive heat, chemicals, and abrasive surfaces may affect the appearance of any product over time.
ORDERS
How long does it take to process my order?
Orders are typically processed within 2–5 business days. Processing may take slightly longer during new collection launches, promotions, or peak holiday periods.
Can I change or cancel my order?
If you need to make a change or request a cancellation, contact us as soon as possible at support@kressia.com. Once an order has entered production or fulfillment, changes or cancellations may no longer be possible.
How can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information.
SHIPPING
Do you ship internationally?
Yes. KRESSIA ships worldwide.
How long does delivery take?
Delivery times depend on your destination and the shipping method selected at checkout. Estimated delivery information is provided during checkout whenever available.
Will I receive a tracking number?
Yes. Once your order has been dispatched, tracking information will be sent to the email address provided with your order.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Any applicable charges are the responsibility of the customer.
RETURNS & REFUNDS
What is KRESSIA’s return policy?
We accept eligible returns within 14 days of delivery. Items must be unused, undamaged, and in their original condition.
How do I start a return?
Contact support@kressia.com with your order number and reason for the return. Our team will provide you with the necessary instructions.
When will I receive my refund?
Once your return has been received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
What if my order arrives damaged or I receive the wrong item?
Contact us at support@kressia.com as soon as possible. We’ll review the issue and work with you to find the best solution.
CARE
How should I clean my KRESSIA case?
Use a soft, slightly damp cloth and gently wipe the surface. Avoid harsh chemicals, bleach, abrasive materials, and excessive moisture.
Can I use alcohol or strong cleaning products?
We recommend avoiding alcohol-based cleaners, bleach, solvents, and other harsh chemicals, as they may affect the finish or design of the product.
STILL HAVE QUESTIONS?
We’re always happy to help.
For customer support, product questions, or order assistance:
KRESSIA — Designed to Stand Out.