Shipping policy

Shipping Policy

At KRESSIA, we are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–5 business days. During periods of high order volume, holidays, or promotional events, processing times may be slightly longer.

Shipping & Delivery

Because some of our products are manufactured by specialized production partners located in overseas facilities, delivery times may vary depending on the destination country, customs processing, and carrier operations.

Under normal circumstances, orders are delivered within 30 business days from the shipment date.

While most orders arrive much sooner, delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our reasonable control, including customs inspections, severe weather, carrier delays, labor disruptions, governmental actions, or other force majeure events.

Delivery Guarantee

If your order has not been delivered within 30 business days after shipment, and the delay is not caused by:

an incorrect or incomplete shipping address provided by the customer;
refusal or failure to accept delivery;
customs documentation or import issues caused by the customer;
force majeure events;
circumstances outside KRESSIA's reasonable control;

you may contact our Customer Support Team to request either:

a full refund; or
cancellation of the order (if delivery has not yet occurred).

If an order is ultimately delivered after a refund has been issued due to exceeding the guaranteed delivery period, KRESSIA reserves the right to request payment for the delivered product or arrange for its return, where permitted by applicable law.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates depend on the carrier and may not appear immediately.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other governmental charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

KRESSIA is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

We will investigate the matter with the shipping carrier and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.