Your Satisfaction Matters.
At KRESSIA, we stand behind the quality of our products and want you to feel confident with every purchase.
If your order isn’t quite right, we’re here to make the return process simple and straightforward.
14-DAY RETURNS
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
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Unused and in its original condition
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Free from signs of wear or damage
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Returned with its original packaging, where applicable
HOW TO START A RETURN
To request a return, simply contact us at:
Please include your order number and a brief explanation of your return request. Our team will provide you with the next steps.
Please do not send an item back before receiving return instructions from our team.
REFUNDS
Once your return is received and inspected, we’ll notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived defective or damaged.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@kressia.com.
We’ll review the issue and work with you to find the best solution.
Your satisfaction is important to us, and we’re committed to making things right.
QUESTIONS?
For any questions regarding returns or refunds, contact:
KRESSIA — Designed to Stand Out.