Refund policy
Refund Policy
Effective Date: July 12, 2026
Thank you for shopping with KRESSIA.
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in substantially the same condition as received, and accompanied by proof of purchase (such as your order confirmation or receipt).
How to Start a Return
To request a return, please contact us:
KRESSIA LLC
Email: support@kressia.com
Phone: +1 (213) 585-0773
Business Address: 127 N Higgins Ave Ste 307D
Missoula, MT 59802
United States
Trade Name: KRESSIA
EIN: 35-2928226
Please do not return any item without contacting us first. If your return is approved, we will provide detailed return instructions, including the appropriate return address and, where applicable, a prepaid return shipping label.
Items returned without prior authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, contains a manufacturing defect, or you receive the wrong product, please contact us within 7 days of delivery.
To process your claim, we may request:
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Clear photos of the product
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Photos of the shipping packaging
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Photos of the shipping label
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A brief description of the issue
After reviewing your claim, KRESSIA may provide a replacement, full refund, partial refund, store credit, or another appropriate resolution.
Non-Returnable Items
Because most KRESSIA products are manufactured on demand specifically for each customer, we generally cannot accept returns or refunds for:
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Change of mind
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Ordering the wrong phone model
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Ordering the wrong color or design
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Ordering the wrong quantity
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Incorrect shipping information provided by the customer
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Minor color differences caused by screen settings or normal manufacturing variations
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Products showing signs of use or customer-caused damage
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Personalized or customized products
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Gift cards
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Final sale or clearance items where permitted by law
These restrictions do not affect any rights you may have under applicable consumer protection laws.
Order Cancellations
Because our products are manufactured using a Print-on-Demand production process, manufacturing usually begins shortly after an order is placed.
Orders may only be canceled before production begins.
Once production has started, orders cannot be canceled, modified, or changed, including requests to change the phone model, shipping address, color, design, or quantity.
If you wish to cancel an order, please contact us immediately after placing it. Although we will make reasonable efforts to assist you, cancellation cannot be guaranteed once production has started.
Exchanges
We currently do not offer direct exchanges.
If your return qualifies under this policy, the fastest solution is to receive an approved refund or replacement and place a new order for the desired item.
European Union Customers
If your order is delivered within the European Union, you may have statutory cancellation rights under applicable consumer protection laws.
Please note that these rights may not apply to personalized or made-to-order products where exemptions are permitted by law.
Refunds
Once your approved return has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
or call us at:
+1 (213) 585-0773